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In case you are not in love with what you have purchased, we allow exchanges done in store, within 30 days from the time of purchase. You can visit any Strandbags store near you, and they will be able to assist you. Unfortunately, we do not allow exchanges done via Australia Post or without proof of purchase.

If you wish to exchange an item you have purchased in store, please visit one of our stores within 30 days from the time of purchase, and the staff will be able to assist you. Please note that proof of purchase will be required.

If you wish to exchange an item you have purchased online, please visit one of our stores within 30 days of the time of purchase, and they will be able to assist you. Please note we cannot facilitate an exchange when returning via post or without a proof of purchase.

If you are not completely satisfied with your purchase, you can return the items within 30 days of receipt by visiting any Strandbags store or via Australia Post. If you chose to return the item via post, we are unable to refund the cost of postage and packing of an unwanted or unsuitable purchase(s). In returning items, please ensure that the item is in its original condition with all tags attached and proof of purchase is required.

If you are not completely satisfied with your purchase, you can return the items within 30 days of receipt by visiting any Strandbags store or via Australia Post.

You must have proof of purchase and the credit card used to make the purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.

Return Item In Store

You can visit any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account.

Return Item Via Australian Post

• • Please complete all relevant details on the Returns Slip, including the reason for the return.
  • Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
  • Either get a certificate of posting or use a tracked service because you are liable for this purchase until it is returned to us. The Certificate of Posting should be kept in a safe place as it bears a unique reference number used to trace your parcel should it fail to be delivered to us.
  • Wait for up to 14 business days for your return to be processed.

Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.

Items purchased from our online store can be returned to any of our stores within 30 days of receipt. You must have proof of purchase and the credit card used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.

Return Item In Store

You can visit any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient store for you to return your items.

Return Item Via Australian Post

• • Please complete all relevant details on the Returns Slip, including the reason for the return.
  • Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.
  • Either get a certificate of posting or use a tracked service because you are liable for this purchase until it is returned to us. The Certificate of Posting should be kept in a safe place as it bears a unique reference number used to trace your parcel should it fail to be delivered to us.
  • Wait for up to 14 business days for your return to be processed.

Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.

In case you have other reasons or problems with your purchase, other than a change of mind, please reach out to us at 1800 773 777 or customercare@strandbags.com.au.

If your items purchased are faulty, please bring the item(s) along with proof of purchase, to any Strandbags store where the staff will be able to assess the fault and find a suitable form of redress.

We accept Visa, Mastercard, American Express, PayPal, AfterPay, Humm and Strandbags Gift Cards.

Strandbags accepts payments with Afterpay for orders up to $1000! conditions apply.* 

Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments^{^}.

• • Online Payment:
  • Add to cart the item you want to purchase and proceed to checkout.
  • Once you reach Step 3: Payment of checkout, select Afterpay as your payment method and click Confirm and Pay.
  • You will be redirected to Afterpay, where you will enter your details and proceed to payment.
  • Once confirmed, you will receive an order confirmation in your email inbox.
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  • In Store Payment:
  • Open the Afterpay App and tap the barcode icon to create your barcode. This barcode will be scanned at the register or used at the assisted checkouts.
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^*If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments. Please note that Afterpay is not a service provided by Strandbags. It is a facility offered by Afterpay Pty Ltd.

Strandbags accepts payments with PayPal with no minimum purchase, online only.

• • Online Payment:
  • Add to cart the item you want to purchase and proceed to checkout.
  • Once you reach Step 3: Payment of checkout, select PayPal as your payment method and click Confirm and Pay.
  • You will be redirected to PayPal, where you will enter your details and proceed to payment.
  • Once confirmed, you will receive an order confirmation in your email inbox.
  •  

Strandbags accepts payments with Humm for orders from $20 up to $2000! Online only.

• • Add to cart the item you want to purchase and proceed to checkout.
  • Once you reach Step 3: Payment of checkout, select Humm as your payment method and click Confirm and Pay.
  • You will be redirected to Humm, where you will enter your details and proceed to payment.
  • Once confirmed, you will receive an order confirmation in your email inbox.

Strandbags offers the gift of choice through gift cards you can send via express post and email.

• • • Online Payment:
    • Add to cart the item you want to purchase and proceed to checkout.
    • Once you reach Step 3: Payment of checkout, select Gift Card as your payment method.
    • Enter your Gift Card Number and Access Code and click apply.
    • After applying the gift card information, click Confirm and Pay to confirm the purchase.
    • Once confirmed, you will receive an order confirmation in your email inbox.
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  • In Store Payment:
  • Please present your card to the cashier at time of payment. You will require the card number and pin to complete the transaction.

If your order was successful, you will receive an order confirmation email. This will be in either your main inbox or your junk/spam inbox, so please check both of these.

We pride ourselves on always guaranteeing the best possible prices on your favourite items at Strandbags. If ever you find the same item being sold for less elsewhere, we are happy to match the price as long as it falls under our price match terms and conditions. Simply email us at customercare@strandbags.com with a link to the competitor's website, Alternatively you can simply show our store team the competitor's website that shows the item and make your purchase at the discounted price on the spot.